Florida Backcountry Policies

Welcome to floridbackcountry.com! Here you will find a select line of quality, name brand shallow water fishing gear and information dedicated to help increase your angling success!............Fish it Right with FloridaBackcountry!

Payment Methods
We accept payment online by Pay Pal, MasterCard, Visa, Discover and American Express. Your credit card will not be charged until your order ships. Checks and Money orders accepted via mail. No COD’s accepted at this time

Sales Tax
Our business is located in Florida; we are required to charge state sales tax of 6.5% to shipments within Florida.

Return Policy and Satisfaction Guarantee
If you are not completely satisfied with your order, simply return it to us within 30 days of its shipment date and we will credit you for the entire amount of your order less the shipping charges. Exchanges can also be made within 30 days of the shipment date.
Please contact us prior to any returns at www.floridabackcountry.com We may not accept returns unless we are contacted. We can also be contacted at captron@floridabackcountry.com.
For your protection, please insure the package for its full value and obtain a package tracking number. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange.
Please keep all packaging materials, manuals, warranties and accessories intact. Products with missing or severely damaged packaging, manuals, warranties or accessories will be subject to a 15% restocking fee.

Manufacturers' Warranties
Products offered on our site are covered by a manufacturer's warranty.
All claims made under a manufacturer's warranty must be made directly to the manufacturer.

Privacy
FBC respects your privacy. This "Privacy Policy" constitutes the agreement between you and Florida BackCountry, Inc. regarding your use of our collection and use of, contact and other information you may provide while using our Site.
We may use Personal Information to send you news about upcoming events and promotions. We also may ask you to participate in an online survey. You can at any time "opt-out" of receiving such communications by clicking on the "Remove" link at the bottom of any email you receive.
Your Personal Information is used by Florida BackCountry, Inc in order to process and ship your orders. Florida BackCountry, Inc. does not sell, trade, rent or release your Personal Information to Third Parties without your permission.

How and When We Ship

Delivery Times and Back-Ordered Items
Florida BackCountry attempts to ship all in-stock orders within 48 hours (excluding days when our shippers will not accept shipments). Most Priority Mail deliveries arrive within two to three business days, and most ground deliveries arrive within five business days. If we are able to partial ship an incomplete order, we may ship the items separately at no additional cost to you.
Due to the wide selection of products we carry, items will sometimes become temporarily unavailable. We make every effort to get out of stock products back into inventory as quickly as possible. However, the manufacturer of an item may also be out of stock which could cause a much longer delay. We do everything we can to fill backorders as quickly as possible and your credit card is never charged until we ship your order.
Florida BackCountry, Inc. ships all orders via Priority Mail, UPS or Fed EX. All weekend orders are shipped Monday, or the next business day (if Monday is a business holiday).

Alaska and Hawaii Deliveries
Please add 1 to 3 additional days for standard delivery.

Outside of the United States
We regret that at this time we are unable to offer shipping services to anyone outside of the United States. We suggest that you have your order shipped to a friend or family member in the United States who can then send it to you.

Push Pole Shipping
Although we pick up shipping on all of the products we manufacture (Polemate, Towermate, Railmate, Rodmate and Paddlemate) certain other items in our online store require that we charge shipping.

Push Poles are the most expensive item we sell as far as shipping costs are concerned. Domestic parcel services do not ship these items because they surpass the carrier’s maximum length requirements. Therefore the items must be shipped by freight. Let’s face it, your dealing with a very long, cumbersome object and the freight companies charge for it in a big way. After much research we have found the least expensive, quality freight line to handle you shipment.

Many are surprised to find that the shipping costs can cost nearly the amount of the item itself. Many factors come into play, primarily if the push pole is to be shipped to a residential or business address. An example of the difference in that factor alone can be as much as 75 %. If at all possible it is always advantageous to have your push pole shipped to a business address (possibly a friend or relative you know in business) to cut your shipping costs.

We at Florida Backcountry understand that Push Poles are not readily available locally and in order to promote the sport we love, are offering to those who purchase a push pole with us to pick up 30% of the freight charges you incur. We love shallow water fishing and love to help other anglers get involved and enjoy our passion.

Captain Ron Rebeck, President

Florida Backcountry Inc
E-mail  captron@floridabackcountry.com
Phone 800 -932-REEL (7335)
Fax 386-668-5516